FAQ
How long does fulfillment take?
We take 2–5 business days to make your custom-ordered product for all production techniques. More than 50% of our orders are shipped within 3 business days or less.
Please note that shipping is not included in the fulfillment time.
What about sizing?
Please refer to our size chart to ensure you choose the proper size for the style you are ordering.
When browsing any product, you will see a size chart below the description.
What shipping service do you use?
Domestic Orders: All items are printed in and shipped from one of several locations in either North Carolina, California or Wisconsin. We use USPS, UPS, FedEx and DHL depending on the size of your order and whichever service is offering the fastest and lowest rate at the time of your order. On average, most orders should arrive within 5-8 days (this timeframe includes custom production + shipping combined). You will also receive notification and tracking information via email when your order has shipped.
Please note, we custom make everything we sell. There is typically a 2-5 business day timeframe needed for production during which your order will be printed, quality checked, and packed. Once this process is done, your order will then ship out.
I just placed my order, how long until it ships?
All items ordered from our website are custom and printed on demand just for you. This process takes a bit longer than traditional "non-custom" products as special attention and processes are required to prepare your items.
Orders are processed & printed within 2-5 business days, then ready to ship.
What payment methods do you accept?
We accept most major credit cards, as well as Paypal, Apple Pay and Google Pay. Please note, we can only accept one form of payment for each order.
I made a mistake in my order, now what?
We allow changes to any order as long as it has not been longer than 24 hours since the time of your purchase. Customers can contact us at deescrazytees@gmail.com to request changes to an order.
I only received part of my order?
Some products on the site will ship from different locations even though you've purchased them in the same order. If you end up in this situation, please refer to the tracking numbers that are sent to you via email.
I have not received my order yet, now what?
If it has been more than 14 days since your order date, and you still have not received your shipment, or if it seems like your delivery has stalled for an extended period of time please contact us at deescrazytees@gmail.com.
Please note that it is not unusual for shipping carriers like UPS or USPS to have extended delays. But if your tracking seems to have stalled for more than 5 days, definitely contact us. Please make sure to include your shipping address in your email so we can confirm that it was input correctly when you placed your order.